INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I use any photo?

Our generator can create an instruction based on any photo or picture of yours, but we recommend to create portraits, zooming in on facial features for better quality of the final picture.

What do I do after receiving the set?

Following the paper manual inside the package, enter your unique code on the ringstring.art website and upload your photo. Then, select the assembly variant you like and start creating your art!

To finish the assembly we recommend to carefully press all of the strings down towards the base, so that unnecessary shadows would disappear from your RingString picture, and the definition of the picture would increase. Tutorial at the link.

How long does it take to finish the picture?

On average, it takes 6 hours to finish your picture.

What if I get lost?

To help you with this we have added the pin search function to our generator, so that you could find the pin you stopped at. It is located in the top left corner. Information on how to use it can be found in the paper manual.

What if I get confused?

We hope that it won’t happen, because we tried really hard to make our instructions as thorough as possible. Still, if you have been moving your string in a wrong direction for last several steps, it isn’t a problem – the finished picture won’t look bad. Yet, to continue assembling correctly, enter the pin you stopped at in the search bar and the generator will return back to it. Otherwise, you can unweave the string a several steps back.

How do I put the picture on the wall? Are wall mounts included in the package?

On the back of the base there is a mounting, using which you can hang your picture on the wall.

Can a child assemble a picture?

Our recommended age is 14+, but we have created a very thorough instruction as well as an intuitive generator, so that under adult supervision children starting from 8 years old can assemble pictures as well.

I didn’t receive an email with instructions.

Please check your “Spam” folder and if you entered your email correctly. If you can’t find your instructions still, write to our email: info@ringstring.art

Also, after entering you email in our generator website, you can start online assembly or download PDF instruction right away.

What if my question isn’t in the FAQ?

If you didn’t find an answer to your question, write to us on our email: info@ringstring.art

CONTACT US FOR ANY QUESTIONS

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